Should you ever face a problem with your website and be unable to deal with it yourself, ask the web hosting provider’s technical support staff to assist you to get the website back online. A quick resolution would be best, but a lot of hosting companies answer within twenty four hours and even more, especially if you’re doing business with a reseller. Even if your problem can be sorted out easily, your site may not work satisfactorily or may not be accessible at all for a lengthy period of time, so you may lose prospective customers as it’s extremely unlikely that anyone will enthusiastically come back to an inoperational website. With that being said, you ought to make sure not only that you can reach your web hosting provider, but also that they can answer and assist you in a well-timed fashion. If an app update does not go smoothly or if you erase something unintendedly, for instance, the site must be fixed speedily so as to avoid protracted unreachability.
One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed max response time for any technical support ticket that you open or any email that you write is only sixty minutes, even in case you contact us on weekends and public holidays. Regardless of the essence of your problem or inquiry, we will help you out straight away and will give you the needed info to solve any problem with your sites. The real reaction time commonly doesn’t surpass fifteen to twenty minutes, so you can forget about waiting around for hours to get an issue sorted out or what’s even worse than that – waiting around all day only to obtain an answer that more information is required whilst nothing’s fixed. We’ll give you assistance in a well-timed manner solely because we understand how costly time can be in the dynamic Internet world. The sixty-minute response time guarantee is valid for any technical or billing question that you might have about our shared website hosting.